Privacy policy

1. Who we are

Kladriva is a Quebec company specializing in websites and AI chatbots for small and medium businesses. We are the party responsible for the personal information collected through kladriva.ca.

For any question about your information, contact us at: contact@kladriva.ca

2. Information collected and purposes

3. Retention period

Your contact information is kept for 24 months from your request, or until you ask us to delete it. Browsing statistics (Umami) are aggregated: no cookie is set and no data can identify you. If you accept advertising cookies, Meta pixel data is kept by Meta under its own policy.

4. Sharing information with third parties

Your information is never sold to third parties. It may be shared with the following service providers, strictly to deliver the service:

• Contabo (rented server)

  Hosting of the website, the request database and the Umami statistics, all managed by us

  European Union (France)

• Resend

  Sending the acknowledgement email and follow-up emails

  United States

• OpenAI

  Generating the AI assistant's answers (your questions, without your contact details)

  United States

• Slack Technologies (Salesforce)

  Internal notification of new requests

  United States

• Meta Platforms (Facebook)

  Measuring how well our ads work (Meta pixel), only if you accept it

  United States

These providers are located outside Quebec. You can ask us for details on the protection measures that apply, at the address above.

5. Cookies and tracking technologies

This site uses Umami, an audience measurement tool that we host ourselves. Umami sets no cookies and collects no data that can identify you. With your explicit consent (banner shown on your first visit), we also use the Meta (Facebook) pixel to measure how well our ads work: it sets cookies and sends Meta the pages you visit, the fact that you sent a request (not its content) and technical identifiers of your browser. Without your consent, it is never loaded. You can withdraw or give your consent at any time with the "Manage cookies" link in the footer.

6. Your rights (Law 25 / PIPEDA)

Under the Act respecting the protection of personal information in the private sector (Law 25, Quebec) and the Personal Information Protection and Electronic Documents Act (PIPEDA, Canada), you have the following rights:

• ✓Right to access your personal information
• ✓Right to correct inaccurate information
• ✓Right to erasure (right to be forgotten)
• ✓Right to data portability
• ✓Right to object to processing
• ✓Right to withdraw your consent at any time

To exercise these rights, write to us at contact@kladriva.ca. We reply within 30 days.

7. Data security

Your information travels only over encrypted connections (HTTPS/TLS). Lead files stored on our servers are accessible only to authorized Kladriva staff. We apply the data minimization principle: we only collect what is strictly needed for your request.

8. Changes to this policy

We may update this policy at any time. The Last updated date at the top of the page shows the version in force. If we make a substantial change, we will let you know by email if you are a client.

9. Recourse

If you believe your rights are not being respected, you can file a complaint with the Commission d'accès à l'information du Québec (CAI) or the Office of the Privacy Commissioner of Canada (OPC).